This Webinar navigates through some key issues that system of care communities struggle with related to CLC. It focuses on how data for continuous quality improvement (CQI) can be used to infuse cultural and linguistic competence in systems of care. Examples are taken from communities who are facing thorny systemic issues and those who have already addressed these issues with practical and effective results-oriented approaches.

Presenters:
Nadia Cayce, Cultural and Linguistic Competence Action Team, Technical Assistance Partnership
Berni Grajek, Cultural Competence and Technical Assistance Coordinator, I'Famagu'onta (Our Children)
Marie Morilus-Black, Project Director, Family Voices Network of Erie County

Facilitator:
Ken Martinez, Cultural and Linguistic Competence Action Team, Technical Assistance Partnership

Resources:
Webinar Playback
Presentation Slide (PDF)

February 13, 2008

Engaging Families in Decision-making

Topic Area(s): Family Involvement; Coordination and Collaboration

Two prominent values of systems of care are collaboration and family involvement at all levels. To be truly collaborative and engage families in decision-making a nd training, programs must be available to create inclusive environments and build the skills of stakeholders to participate. This Webinar highlights efforts to build collaborative decision-making skills and programs aimed at engaging families in decision-making and reducing conflict.

Presenters:
Terri Toothman, Family Advocate and Technical Assistance Coordinator, National Center on Organizational Development and Sustainability
Elizabeth Waetzig, Director, Collaborative Systems Design, Georgetown University Center for Child and Human Development

Facilitator:
Kim Williams, Family Resource Specialist, Technical Assistance Partnership

Resources:
Webinar Playback (Part 1)
Webinar Playback (Part 2)
Presentation Slides (PDF)

March 12, 2008

Real Sustainability: How to Build a Fiscal Sustainability Plan That Will Work on Multiple Levels

Topic Area(s): Sustainability

Presenters shared strategies and practices that will assist system of care sites to achieve “real sustainability”. Discussion included how to build a fiscal sustainability plan that will work on multiple levels. Presenters shared their experiences working on state and county levels and insights on successful collaboration, winning stakeholder confidence, marketing strategies, use of data, and staying authentic through parent/youth voices.

Presenters:
James Wotring, Director, National Technical Assistance Center for Children's Mental Health, Georgetown University Center for Child and Human Development
Myra Alfreds, Director, Children’s Mental Health Services, Westchester County Department of Community Mental Health; Project Director/Co-PI, Westchester Community Network System of Care Grant Carol Hardesty, Executive Director, Family Ties; Co-PI, Westchester Community Network System of Care Grant (graduated community)
Michael Orth, Program Director, Children’s Mental Health Services, Westchester County Department of Community Mental Health; TA Coordinator/Training/Social Marketing, Westchester Community Network System of Care Grant (graduated community)

Facilitator:
Sharon Hunt, Deputy Director, Technical Assistance Partnership

Resources:
Webinar Playback
Presentation Slides (PDF)

April 9, 2008

It Takes a Village: Engaging Informal Supports in Systems of Care

Topic Area(s): Informal Supports; Family Involvement

Authentic engagement of informal and natural supports lead to sustainability for families and ultimately an increase in health and wellness. Often times, system of care communities and child and family teams are created with very few informal and natural supports. This may be due to challenges with the discovery process or engagement. Participants will learn new strategies for engaging informal and natural supports.

Presenters:
Shawna Hayes, Wraparound, Cultural/Linguistic Competence Training, and Technical Assistance Consultant
Carole Dortch-Wright, Deputy Director of Community & Local Government Assistance, New Jersey Department of Children and Families
Lillian Armstrong, Certified Trainer, PS-MAPP, Strengthening Multi-Ethnic Families and Communities: A Violence Prevention Parent Training
Lisa Conlan, Social Marketing & Sustainability Consultant, Rhode Island Positive Educational Partnership

Resources:
Webinar Playback
Presentation Slides (PDF)

May 14, 2008

Implementing Mental Health Crisis Response and Stabilization Services – Strategies and Successes

Topic Area(s): Mental Health; Trauma and Crisis

The presenters shared how they forged partnerships in their community and within their State to address the needs of children and youth in the community who are experiencing a mental health crisis. Each has developed a 24/7 service system to respond immediately, stabilize crises, assess strengths and needs, and mobilize necessary supports. These crisis response systems have been effective in keeping families together, stabilizing placements, and reducing the need for inappropriate psychiatric hospitalization. Learn how these programs evolved, how they operate, strategies for addressing challenges, and results of successful implementation.

Presenters:
Mary Stone Smith, Executive Director, Catholic Community Services of Western Washington (FAST - Family Assessment and Stabilization Team)
Susan McLaughlin, Children's Mental Health Planner, King County Mental Health, Chemical Abuse & Dependency Services Division
Wyndee Davis, Statewide Program Coordinator, Mobile Response and Stabilization Services, Division of Child Behavioral Health Services, New Jersey Department of Children and Families

Facilitator:
Kim Pawley Helfgott, Child Welfare Resource Specialist, Technical Assistance Partnership for Child and Family Mental Health

Resources:
Webinar Playback
Presentation Slides (PDF)

June 11 , 2008

Leadership in Systems of Care

Topic Area(s): Systems of Care

Have you ever wondered why change and transformation feel so chaotic? Have you ever wanted to have a framework and tools that could help you lead change and manage complex transformation productively in your state and community?

This Webinar will help you to understand the role of leadership in change and transformation. The presentation will foster an understanding of the difference between a leader and leadership, as well as the distinction of leadership from authority. The discussion will also help create an appreciation of the importance of leadership as a critical function in systems change. It will address the how-to’s of remaining focused, taking responsibility, and working in partnership to improve processes, mobilize people and transform systems. Participants will have the opportunity to share their personal experiences with the challenges of providing leadership and share how effective leadership has created positive change in their system of care environments. The presenters will share tips for success, what to expect and pitfalls to avoid.

Presenters:
Ellen B. Kagen, Senior Policy Associate, Georgetown Leadership Academy, National Technical Assistance Center for Children’s Mental Health
Gwen Palmer, Co-Family Resource Specialist, Technical Assistance Partnership and National Federation of Families for Children’s Mental Health

Resources:
Webinar Playback
Presentation Slides (PDF)

New: July 9, 2008

National Children's Mental Health Awareness Day Highlights

Topic Area(s): Social Marketing

Join the Caring for Every Child's Mental Health Campaign for an exciting Webinar that will feature highlights from Awareness Day 2008. This Webinar will have presenters from communities who will share what they did, how they involved their family, youth and community partners, how they evaluated their activities, and more. The Campaign will also allow for plenty of time to hear from each of you, so be sure to stick around for the Q&A session and share your experiences!

Presenters:
LaShana Sorrell, Social Marketing and Cultural and Linguistic Competence Coordinator, CommUNITY Cares, Mississippi
Sylvan Robb, Consultant
Kari Tutwiler, Social Marketing and TA Coordinator, Montana System of Care
Karen Strickland, President, Golden Bear Associates, California
Handel Mlilo, Communication Specialist, Safe Schools/Healthy Students; National Suicide Prevention Lifeline; Garrett Lee Smith

Resources:
Webinar Playback
Presentation Slides (PDF)

2007

Date Offered

Description and Materials

January-September, 2007

New Communities Webinar Series

October 10, 2007

When Collaboration Hurts: Ways to Address Conflict in Building Partnerships

Topic Area(s): Coordination and Collaboration

Collaboration is the cornerstone of any system of care, but bringing together different systems can result in conflict. The presenters discuss lessons learned from national research conducted on system of care communities and describe a screening tool and techniques for identifying potential and/or unacknowledged conflict. Participants learned strategies for creating safe environments for teams to raise issues and handle conflicts.

Resources:

November 14, 2007

Sustaining and Strengthening Family-Run Organizations

Topic Area(s): Coordination and Collaboration; Family Involvement

In five short years, the Family Involvement Center in Maricopa County, Arizona has grown from a simple idea into one of the leading family-run organizations in the nation. In 2006, over 1,000 diverse families were involved in family-to-family support, family training, systems navigation, systems transformation, leadership and numerous other key roles sponsored by the Center. This Webinar features the Center's strategies in reshaping the system of child-serving agencies in Arizona "from the family out." Participants learned successful strategies for financial diversification and family workforce development that strengthen and sustain family-run organizations in systems of care.

Key Learning Objectives:

How to recognize/create and pursue opportunities to diversify financial support for family-run organizations
How to cultivate, create and embed opportunities for family-driven/youth-guided services at both individual and system levels
How to sustain and strengthen consequential family voice through leadership development, workforce development, organizational development and sharing the learning.

Speakers:
Jane Kallal, Executive Director, Maricopa County Family Involvement Center, Phoenix, Arizona
Frank Rider, Regional Technical Assistance Coordinator, Technical Assistance Partnership, Washington, DC

Facilitator:
Kim Williams, Co-Family Involvement Resource Specialist, Technical Assistance Partnership, Washington, DC

Resources:
Webinar Playback
Presentation Slides (PDF)

2006

Webinar Title

Date Offered

Focus 1

Focus 2

Focus 3

Can You Hear Us Now? Juvenile Justice is a Serious Partner in SOCCs

2/02/2006

Juvenile Justice

Medicaid 101: Everything you wanted to know but were afraid to ask